ServiceNow Knowledge 2025 (K25) – the company’s annual customer and partner conference – was abuzz with the future of AI and digital workflows. ZEDEDA was proud to participate as a partner, joining thousands of IT and OT leaders to explore how cutting-edge innovations will shape edge computing in the enterprise. We came away energized by meaningful conversations about bringing cloud-like agility to the edge, and excited about the strong synergy between ServiceNow’s AI vision and our own. (For those unfamiliar, Knowledge is ServiceNow’s flagship event – this year’s theme was “put AI to work for people,” with ServiceNow unveiling a new AI Platform to enable “any AI, any agent, any model” to work across the enterprise.) From discussions on unifying IT and OT operations to the promise of agentic AI at the edge, here are our key takeaways and why we’re more confident than ever in ZEDEDA’s role in this fast-evolving landscape.
Engaging with IT and OT Leaders on the Future of Edge Computing
One highlight of K25 was the chance to speak with both IT and OT leaders about the future of edge computing. Traditionally, Information Technology and Operational Technology teams have operated in silos, but that is rapidly changing. At our booth (and yes, thank you to everyone who stopped by!), we heard a common theme: enterprises want a unified approach to manage technology across cloud, data center, and edge. Whether it was a manufacturing executive concerned with factory-floor systems or an IT director managing remote retail sites, everyone sought ways to bridge the IT/OT gap. This is exactly the challenge that ZEDEDA was designed to tackle. We demonstrated ServiceNow’s Operational Technology Management (OTM) platform running on ZEDEDA. The solution provides a unified platform for IT and OT infrastructure. In practice, that means industrial machines, sensors, and other OT devices can be monitored and managed just like IT assets, all in one place. We had some fantastic discussions with attendees about real-world scenarios, and the consensus was clear: the ability to manage edge deployments with the same ease and visibility as cloud systems is a game-changer. It was validating to hear leaders confirm that edge computing has “moved from hype to necessity” in sectors from retail to energy, and that solutions which make edge infrastructure secure, resilient, and effortless are exactly what they need. ZEDEDA’s mission – to “make edge computing effortless, open, and intrinsically secure – extending the cloud experience to the edge” – resonated strongly with the challenges and aspirations these IT/OT professionals shared.
Alignment with ServiceNow’s AI Vision
Another major theme of Knowledge 2025 was AI, AI, AI – specifically, ServiceNow’s bold vision for AI in the enterprise. During the keynotes, ServiceNow unveiled its new AI Platform and described an “agentic era” of computing, where intelligent agents autonomously handle tasks across departments. As ServiceNow’s CEO Bill McDermott put it, the goal is to make ServiceNow the “AI operating system of the 21st century,” seamlessly orchestrating AI, data, and workflows on a single platform. This message drew lots of excitement at the conference, and we at ZEDEDA were equally thrilled because ServiceNow’s AI vision aligns closely with what our customers are looking for at the edge. ServiceNow’s concept of Agentic AI – moving beyond simple chatbots to create AI agents that autonomously handle complex tasks – is especially powerful when extended outside the data center. Imagine AI agents not only triaging IT service tickets in the cloud, but also coordinating actions on factory floors or power stations at the edge. That future was a hot topic in our conversations. We heard from attendees that they see huge potential in deploying AI-driven workflows on-site: things like predictive maintenance algorithms running directly on an oil rig, or AI-powered quality inspection in a smart factory that instantly creates ServiceNow cases for anomalies. ServiceNow’s new AI Control Tower (announced at K25) will let organizations manage and monitor all these AI assets centrally, and when combined with an edge orchestration layer, it means those AI “agents” can live anywhere from cloud to edge. This strong alignment between ServiceNow’s roadmap and ZEDEDA’s technology was a recurring theme. Our customers have been telling us that they need smarter automation at the edge, and clearly, ServiceNow is investing heavily in that direction. In fact, a recent survey found 97% of CIOs have Edge AI on their roadmap for digital transformation. The buzz at K25 confirmed it: enterprises are hungry to harness AI everywhere, not just in centralized clouds, but in the field, on premises, at the “edge” where data is generated. We left the event more confident than ever that ServiceNow’s AI innovations will amplify what ZEDEDA’s edge platform can do, and vice versa.
Conclusion: Leading at the Edge of Innovation
Walking away from ServiceNow K25, the ZEDEDA team felt a strong sense of validation and purpose. The conversations with IT and OT leaders reinforced that the future of enterprise IT is distributed and borderless – a future where cloud and edge work in unison, and where AI-driven automation can happen wherever it’s needed. ServiceNow’s vision for AI and our vision for edge are two sides of the same coin. Together, they form a strategy to “bring digital transformation to every corner of your operations”, from the data center to the factory floor. We are more excited than ever to be at the forefront of this movement. As the leader in edge orchestration, ZEDEDA will continue to innovate so that managing edge infrastructure is as easy as managing the cloud – securely, at scale, and with full visibility. And as AI evolves from the cloud to the edge, we’ll be right there with ServiceNow, ensuring that these new agentic AI capabilities run smoothly in the real world. We look forward to deepening our collaboration with ServiceNow to help customers embrace this new era of intelligent, autonomous enterprise operations. The edge is no longer the final frontier – it’s the next frontier of innovation, and ZEDEDA is ready to lead the charge. Here’s to an exciting journey ahead in bringing AI-driven orchestration to every edge of the enterprise!
