ZEDEDA Service Terms

Last Updated: January 1, 2023

    1. License. During the Term (as defined below) specified on an Order Form issued by ZEDEDA or ZEDEDA’s authorized reseller, ZEDEDA grants to the Customer identified on the Order Form a non-exclusive, non-transferable, non-sublicensable subscription license to use the ZEDEDA Service (as defined below) for Customer’s internal business purposes, in accordance with the end user or technical documentation provided by ZEDEDA to Customer (the “Documentation”) for the number of instances under management set forth in the Order Form (the “Scope”). “ZEDEDA Service” shall mean: (a) the ZEDEDA cloud software known as ZEDCloud as a service solution supporting the Edge Virtualization Engine Operating System (“EVE OS”), which is licensed to Customer under the ZEDEDA Maintenance and Support agreement, as referenced in the Order Form, (b) the software solution underlying and contained in the Services; (c) any Documentation, and (d) any updates, upgrades, and/or modifications of the forgoing which ZEDEDA provides to Customer. For the avoidance of doubt, ZEDEDA Service shall at no time include the EVE OS.
    2. Restrictions. Except as expressly authorized in this Agreement, Customer shall not, and shall not authorize any third party to: (a) sublicense, transfer, loan, distribute, use or duplicate the ZEDEDA Service, or any portion thereof, ; (b) use the ZEDEDA Service by, or for the benefit of any third party; (c) modify, translate, or prepare derivative works based upon the ZEDEDA Service; (d) reverse-compile or decompile, disassemble or otherwise reverse engineer the ZEDEDA Service, except to the extent expressly required to be permitted by applicable law; (e) alter, remove, or obscure any copyright, trademark, or other proprietary notices on or in the ZEDEDA Service; (f) use the ZEDEDA Service to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy or other rights; and/or (g) use the ZEDEDA Service to store or transmit viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs. Customer shall make any disclosures and obtain any consents as required by any applicable law, rule or regulation for the use, processing, transfer, disclosure, or access to Customer data by the ZEDEDA Service. Except for the license expressly granted by ZEDEDA to Customer under this Agreement, ZEDEDA and its licensors reserve all right, title and interests in and to the ZEDEDA Service and any derivative works derived therefrom, and all intellectual property rights therein.
    3. User Accounts. Customer is responsible for maintaining and updating its account information to ensure it is accurate and complete. Customer is responsible for all activities conducted under its user logins and for its users’ compliance with this Agreement, and with all applicable laws and regulations. Unauthorized use, resale or commercial exploitation of the ZEDEDA Services in any way is expressly prohibited. Customer will be liable for any breach of this Agreement by any of its users. In addition to its other remedies hereunder, ZEDEDA reserves the right upon notice to Customer to terminate any user’s right to access the ZEDEDA Service if such user has violated any of the restrictions contained in this Agreement.
  2. PROFESSIONAL Services.  If the parties agree ZEDEDA will provide professional services related to the ZEDEDA Service, including without limitation, training or implementation services (“Professional Services”) as set forth on an Order Form, ZEDEDA will provide those Professional Services in accordance with a statement of work to be agreed between the Parties for such Professional Services (“SOW”).  ZEDEDA may need to rely on Customer for access to certain customer hardware, software, systems, data and personnel to provide the Professional Services. ZEDEDA’s responsibility to provide the Professional Services will be adjusted equitably to reflect Customer’s actions or inactions or changes to Customer’s systems.
  3. SUPPORT.  Subject to Customer’s payment of the applicable subscription Fees as set forth in the Order Form, ZEDEDA shall provide Support for the ZEDEDA Service as set forth in Exhibit A during the Term.
  4. PAYMENT.  In consideration for the subscription to the ZEDEDA Service or the delivery of any Professional Services, Customer shall pay to ZEDEDA the Fees in the amounts and at the times specified on the Order Form or in an SOW. All Fees are payable in USD only.  Excluding taxes based on ZEDEDA’s income, Customer is liable for all taxes, duties and customs fees associated with the Fees, whether or not ZEDEDA invoices Customer for them.  Past due accounts shall be charged interest on a monthly basis, calculated at one and one-half percent (1.5%) per month of the unpaid balance or the maximum rate allowable by law. At the end of each calendar quarter during the Term, ZEDEDA may invoice Customer for any additional Devices which are more than five percent (5%) above the quantity for which Customer has paid Fees, prorated for the remainder of the Initial Term or then-current Renewal Term. Except as otherwise expressly provided in this Agreement, Customer shall not be entitled to any refund of any Fees paid for the ZEDEDA Service if Customer fails to use full Scope of the license during the applicable License Term.
    1. Term. This Agreement shall commence on the Effective Date and shall continue for the Initial Term set forth on the Order Form. At the end of the Initial Term, this Agreement will automatically renew for additional twelve (12) month terms (each, a “Renewal Term”) unless either party provides notice to the other at least sixty (60) days before the end of the Initial Term or then-current Renewal Term.   Except as provided in an Order Form, the fees for any Renewal Term will be at ZEDEDA’s then-current rate.  The Initial Term and any Renewal Terms are collectively the “Term”.
    2. Termination. This Agreement may be terminated by either party:  (a) upon thirty (30) days written notice if the other party materially breaches any provision of this Agreement and the breach remains uncured within that thirty (30) day period; or (b) effective immediately, if the other party ceases to do business, otherwise terminates its business operations, becomes insolvent or seeks protection under any bankruptcy, receivership, trust deed, or comparable proceeding, or if any  proceeding is filed against it (and not dismissed within ninety (90) days); or (c) effective immediately, upon any breach of Section 1.1 or Section 7.5 of this Agreement.
    3. Effect of Termination.  Upon any expiration or termination of this Agreement: (a) all licenses and rights granted by ZEDEDA to Customer hereunder shall terminate; (b) Customer will cease all use of the ZEDEDA Service; (c) Customer shall immediately return to ZEDEDA or destroy all duplicates, and any ZEDEDA Confidential Information in its possession or control; and (d) Customer shall pay to ZEDEDA within thirty (30) days of the date of termination any fees accrued prior to the date of termination and, if this Agreement is terminated for any reason other than ZEDEDA’s uncured breach, any fees that would have been payable for the remainder of the Initial Term or then-current Renewal Term. With respect to Professional Services only: except in the event of termination for Customer’s uncured breach, Customer shall be entitled to a refund for any prepaid and unused Fees for Professional Services only.
    4. Survival The provisions of Sections 1.1, 4, 5, 6, 7.4, 7.5, 8 and 9 shall survive and remain effective after the effective date of termination or expiration of this Agreement.
  6. INDEMNIFICATION.  ZEDEDA, at its own expense (including payment of reasonable attorneys’ fees, expert fees and court costs), shall defend Customer from any and all third party claims that the ZEDEDA Service infringes any patent or copyright or misappropriates any third party’s trade secret and shall indemnify Customer from any amounts assessed against Customer in a resulting judgment or amounts to settle a claims, provided that Customer: (a) gives ZEDEDA prompt written notice of any claim; (b) permits ZEDEDA to solely control and direct the defense or settlement of any claim; and (c) provides ZEDEDA all reasonable assistance in connection with the defense or settlement of any claim.  If Customer’s use of the ZEDEDA Service is (or in ZEDEDA’s opinion is likely to be) enjoined, ZEDEDA, at its expense and in its sole discretion, may: (a) procure the right to allow Customer to continue to use the ZEDEDA Service, or (b) modify or replace the ZEDEDA Service to become non-infringing, or (c) terminate Customer’s right to use the affected portion of the ZEDEDA Service and refund any pre-paid, unused Fees paid therefor.   ZEDEDA shall have no obligations under this Section  to the extent any infringement claim is based upon or arising out of: (u) ZEDEDA’s compliance with Customer’s custom requirements or specifications if and to the extent such compliance resulted in the infringement, (v) any claim to the extent relating to any third party products or Customer’s data, (w) any modification or alteration to the ZEDEDA Service not made by or on behalf of ZEDEDA; (x) any combination or use of the ZEDEDA Service with products or services not approved by ZEDEDA in writing; (y) Customer’s continuance of allegedly infringing activity after being notified thereof by ZEDEDA in writing; and/or (z) use of the ZEDEDA Service not in accordance with the terms of this Agreement or in violation of applicable law.   The remedies set forth in this Section constitute Customer’s sole and exclusive remedies, and ZEDEDA’s entire liability, with respect to infringement or misappropriation of third-party intellectual property.
    1. ZEDEDA Service Warranty. ZEDEDA warrants to Customer that, during the Term the ZEDEDA Service will materially perform in accord with the Documentation at the Service Level Availability attached as Exhibit A hereto (the “SLA”).  ZEDEDA’s entire liability and Customer’s sole and exclusive remedy for any breach of the preceding warranty will be for ZEDEDA to provide the Service Credits as set forth in the SLA, or if in ZEDEDA’s judgment, ZEDEDA will be unable to meet the Service Level Availability, to refund the Fees paid for any period during which the ZEDEDA Service are non-conforming and any pre-paid, unused Fees and to terminate this Agreement.    The warranties in this Section 7.1 do not cover non-conformances due to: (x) any modification, reconfiguration or maintenance of the ZEDEDA Service performed by anyone other than ZEDEDA; (y) any use of the ZEDEDA Service on a system that does not meet ZEDEDA’s minimum standards; or (z) any software or hardware not provided by ZEDEDA.  ZEDEDA shall be responsible under this Section 7.1 only if Customer provides ZEDEDA with a written warranty claim detailing the non-conformance in the ZEDEDA Service within thirty (30) days of the non-conformance.
    2. ZEDEDA further warrants to Customer that, during the Term (i) ZEDEDA will perform best efforts consistent with industry-standards to ensure that the ZEDEDA Services will be free of viruses, malware, worms, time bombs, Trojan Horses, software locks, phone-home mechanisms, backdoors, trapdoors, contaminants, and other harmful or malicious code that may harm the Customer’s computer systems or network and (ii) ZEDEDA and the Services are in compliance with all terms of any Open Source License (as defined below) applicable to any portion of the ZEDEDA Services, including all terms related to notice, attribution, and access to source code.
    3. Professional Services Warranty ZEDEDA represents and warrants to Customer that all Professional Services provided hereunder shall be performed in a manner conforming to generally accepted industry standards and practices for similar services.  ZEDEDA’s entire liability and Customer’s sole and exclusive remedy for any breach of the preceding warranty will be for ZEDEDA to re-perform the nonconforming Professional Services, provided that ZEDEDA must have received written notice of the nonconformity from Customer no later than thirty (30) days after the original performance of the services by ZEDEDA.
    5. Except for a breach by either party of its obligations under sections 1.1 or 8 of this Agreement, (a) in no event shall either party be liable for consequential, exemplary, punitive, incidental, indirect or special damages or costs, including lost profits or costs of procurement of substitute goods, whether or not the party has been advised of the possibility of those damages or costs; and (b) in no event will the aggregate liability of either party,  or any of ZEDEDA’s third party licensors under this Agreement (under any theory of liability) exceed the Fees received by ZEDEDA from Customer (and in the case of Customer’s liability, Fees paid and due to ZEDEDA) in the twelve (12) month period prior to the claim, whether any remedy set forth herein fails of its essential purpose or otherwise.
  8. Confidential information:
    1. “Confidential Information” means any non-public data, information and other materials regarding the products, services or business of a party (and if either party is bound to protect the confidentiality of any third party’s information, of that third party) provided to the other party.  Without limiting the foregoing, the ZEDEDA Service, any performance data, benchmark results, and technical information relating thereto, the Documentation, ZEDEDA’s pricing information and the terms and conditions of this Agreement (but not its existence) are the Confidential Information of ZEDEDA.  Confidential Information shall not include information which:  (a) is already known to the Receiving Party without restriction prior to disclosure by the Disclosing Party; (b) becomes publicly available without fault of the Receiving Party; (c) is rightfully obtained by the Receiving Party from a third party without restriction as to disclosure, or is approved for release by written authorization of the Disclosing Party; or (d) is required to be disclosed by law or governmental regulation, provided that the Receiving Party provides reasonable notice to Disclosing Party of the required disclosure and reasonably cooperates with the Disclosing Party in limiting the disclosure.
    2. Disclosure and Use.  Each party (the “Receiving Party”) agrees to keep the Confidential Information of the other party (the “Disclosing Party”) in confidence and not to use the Confidential Information except in performing hereunder.  Except as expressly authorized herein, the Receiving Party agrees to: (a) treat all Confidential Information of the Disclosing Party in the same manner as it treats its own similar proprietary information, but in no case with less than reasonable care; and (b) disclose the Disclosing Party’s Confidential Information only to those employees and contractors of the Receiving Party who have a need to know the information for the purposes of this Agreement, provided that any employee and contractor shall be subject to a binding written agreement with respect to  Confidential Information at least as restrictive as the terms of this Agreement.  The Receiving Party shall indemnify and hold the Disclosing Party harmless for any non-compliance of the Receiving Party’s employee or contractor with the terms of this Agreement. Subject to an appropriate obligation of confidentiality, ZEDEDA may disclose the terms of this Agreement and any other ordering or purchasing documents between the parties related to this Agreement to its third-party licensors for the purpose of ZEDEDA’s compliance with the terms of the license agreements with those third-party licensors.
    1.   Security. During the Agreement Term, ZEDEDA will maintain a security program that materially complies with generally accepted industry standards. ZEDEDA will maintain the physical and technical safeguards further described in ZEDEDA’s SOC 2 Type II report as updated from time to time, available from ZEDEDA upon request, subject to appropriate confidentiality terms and conditions.
    2. Ownership. Customer acknowledges and agrees that as between ZEDEDA and Customer, all right, title and interest in and to the ZEDEDA Services and all enhancements, modifications and derivatives thereof (including any and all patents, copyrights, trade secret rights, trademarks, trade names and other proprietary rights embodied therein or associated therewith) are and shall remain with ZEDEDA or its licensors, and ZEDEDA in no way conveys any right or interest in the ZEDEDA Services other than a limited license to use, as set forth in this Agreement. ZEDEDA also retains ownership of all right, title and interest in and to all know-how related to the ZEDEDA Services. All rights to the ZEDEDA Services not expressly granted to Customer under this Agreement are reserved by ZEDEDA. ZEDEDA also retains ownership of any information, data, technology and materials other than the ZEDEDA Services (or the software contained in the ZEDEDA Services) that ZEDEDA makes available in connection with the ZEDEDA Services, including any Service documentation, sample code, software libraries and other related technology and materials.
    3. Reporting. Customer acknowledges that the ZEDEDA Service may contain automated reporting routines that will automatically identify and analyze certain aspects of use and performance of the ZEDEDA Service and/or the systems on which they are installed, as well as the operator and operating environment (including problems and issues that arise in connection therewith), and provide e-mail and other reports to ZEDEDA. ZEDEDA will be free to use for development, diagnostic and corrective purposes any data and information it so collects relating to diagnosis, problems, systems, performance, use or functionality.
    4. Compliance with Laws; Export Control. Customer shall use the ZEDEDA Service \in compliance with all applicable laws, statutes, rules and regulations.  Customer will not export, re-export, use, or divert the ZEDEDA Services to or on behalf of (a) any country that is subject to U.S., EU or UN economic sanctions administered by the US Department of the Treasury’s Office of Foreign Assets Control (“OFAC”), the European Commission or the UN, including but not limited to Burma, Cuba, Iran, the Crimea region of Ukraine, Sudan, Syria and North Korea; (b) the government of any country sanctioned by any of the above, wherever located; or (c) persons or entities identified as “Specially Designated Nationals” by OFAC or sanctioned pursuant to applicable EU Regulation, or persons or entities that are owned or controlled by such person or entity. Customer shall not distribute or supply the ZEDEDA Services to any person if it has reason to believe that such person intends to export, re-export or otherwise transfer the ZEDEDA Services to, or use the ZEDEDA Services in or for the benefit of, any such OFAC- or EU sanctioned countries, governments, persons, or entities. Customer shall not use the ZEDEDA Services in connection with the commission of terrorist acts or the design, development, production, or use of nuclear, biological, or chemical weapons; missiles; or unmanned aerial vehicles. You shall not export, re-export, or transfer the ZEDEDA Services to any person or entity with knowledge or reason to know that any of the prohibited activities identified in this section are intended by such person or entity. Without limiting the foregoing, Customer shall not commit any act which would, directly or indirectly, violate, or which may cause ZEDEDA to violate, any United States, EU or local law, regulation, treaty or agreement relating to the export or re-export of the ZEDEDA Services. At Customer’s expense, Customer shall obtain any government consents, authorizations, or licenses required for Customer to exercise its rights and to discharge its obligations under this Agreement. Customer acknowledges that its data, once placed on the ZEDEDA Services may constitute an export of its data by the Customer to one or more foreign jurisdictions. Customer shall not cause any such export of data in violation of the laws of the United States and/or such other foreign jurisdictions.
    5. Open Source Code. Components of the ZEDEDA Service and the ZEDEDA Cloud may be covered by so-called “open source” software licenses (“Open Source Software”).  Customer’s use of any Open Source Software is subject to and governed by the applicable license accompanying, linked to or embedded in that Open Source Software (each an “Open Source License”).  ZEDEDA grants Customer a license to use the Open Source Software to the full extent permitted by the applicable Open Source License.
    6. Notice Any and all notices or other information to be given by one of the parties to the other shall be deemed sufficiently given when forwarded by certified mail (receipt requested), overnight delivery or hand delivery to the other party to the address set forth on the Order Form. Notices shall be deemed to have been received on the first business day following the day of overnight transmission or hand delivery or on the fifth business day following the day of forwarding by certified mail.  The address of either party may be changed at any time by giving ten (10) business days prior written notice to the other party in accordance with the foregoing.
    7. Relationship of the Parties Neither the making of this Agreement nor the performance of its provisions shall be construed to constitute either of the parties hereto an agent, employee, partner, joint venturer, or legal representative of the other.
    8. U.S. Government End-Purchaser.   As defined in FAR section 2.101, DFAR section 252.227-7014(a)(1) and DFAR section 252.227-7014(a)(5) or otherwise, all ZEDEDA Service and accompanying documentation provided by ZEDEDA are “commercial items,” “commercial computer software” and/or “commercial computer software documentation.”  Consistent with DFAR section 227.7202 and FAR section 12.212, any use, modification, reproduction, release, performance, display, disclosure or distribution thereof by or for the U.S. Government shall be governed solely by these terms and shall be prohibited except to the extent expressly permitted by these terms.
    9. Severability; Waiver Should any term of this Agreement be declared void or unenforceable that provision shall modified r eliminated to the minimum extent necessary and the declaration shall have no effect on the remaining terms hereof, which shall continue in full force and effect.  The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to future breaches.
    10. Assignment Neither this Agreement, nor any rights, licenses or obligations hereunder, may be assigned by Customer without the prior written consent of ZEDEDA.  Any attempted assignment in violation of this Agreement shall be void and without effect.
    11. Governing Law; Venue This Agreement shall be governed by and construed in accordance with the laws of the United States and the State of California, excluding rules governing conflict of law and choice of law.  The federal and state courts within Santa Clara County, California shall have exclusive jurisdiction to adjudicate any dispute arising out of this Agreement.  Each party hereto expressly consents to the personal jurisdiction of, and venue in, those courts and service of process being affected upon it by registered mail and sent to the address set forth at the beginning of this Agreement.  The parties agree that the UN Convention on Contracts for the International Sale of Goods (Vienna, 1980) and the Uniform Computer Information Transaction Act or similar federal or state laws or regulations shall not apply to this Agreement nor to any dispute or transaction arising out of this Agreement. The party prevailing in any dispute under this Agreement shall be entitled to its costs and legal fees.
    12. Entire Agreement This Agreement and the Exhibits attached hereto sets forth the entire agreement of the parties with respect to the subject matter contained herein, and no oral or written statement or representations not contained in this Agreement shall have any force or effect.  This Agreement may be amended only upon the written consent of both parties.

The Parties acknowledge that they are bound by this ZEDEDA End User License Agreement as of the Effective Date.




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